Captivate 3/4 SWF does not play

When I create a Captivate demo, whether it is in Cap3 or 4 and publish it (SWF, zip file, full screen, Flash 7) and send it to others on my team, many of them cannot open the file.?I have no idea why I can run it but they cannot.?After I loaded?IE 7 I was unable to get a SWF file to run either, but (don't know if this had anything to do with it) after I loaded the Sun Java applet I could run it again.

I am certain these folks have Flash player loaded.?

This problem also goes to our customers who cannot play the file from an LMS or a RightNow database containing swf demos created in Captivate...our only solution is to publish to .exe but some customers are reticent to open this type of file.

What else could be the problem?

I looked in this Forum but could not find the answer.

Thank you for your help.

PLC317

Captivate 3/4 SWF does not play

Hi there

It depends on how you are trying to do things. If you are sending only a raw SWF, it may not be properly associated in Windows so that Windows knows what to do with it when the user runs it.

The looming question here is to ask if that's what you are doing. This is one of the few different reasons Captivate normally creates an HTML page when you publish output.

Cheers... Rick

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Captivate 3/4 SWF does not play

Hi Rick,

Thanks for your response.

I want to clarify what you are saying.

Can I assume when you refer to the association in Windows you are talking about Windows Explore/Tools/Folder Options/File Types?

I have asked colleagues who review my demos to ensure they have this association as well as have Flash player downloaded, but they still cannot get the file to play.?I am trying to understand why.

On a Website, what is the best way to put this out there for customers to see??We have been loading the .swf file (I assume that is what you mean by 'raw').

In the RightNow app, I don't think we can put both the HTML and the SWF in a particular folder (in this app) and then just call the .SWF. So I load the .SWF and the .EXE.?

We also load to SumTotal LMS.?Are you saying that unless customers have the appropriate associations, they will not be able to play a raw .SWF if loaded there either??

I also think I need a better understanding about the HTML/SWF relationship and why both might be needed (if that is what you are saying).

Isn't Flash Player included in Windows software?

Thank you for your response, Patty